Here are some things you can do if your package is missing:
- Track the package. If it was definitely already delivered to your house (rather than just being delayed) and you cannot find it…
- Politely ask your neighbors if they saw the package. Someone in your house might have accidentally brought it inside their apt and did not bring it back out yet.
- If no one in your house has seen the package, you can write something like this and leave it on the porches of the surrounding houses: “Hello neighbor! A package was tracked as delivered to my house ___(your address)___ on __(date)__ but I never received it. If it was accidentally delivered to your house, please set it on my front porch or text me at ___(your phone number). Thank you!”
- Report the package as stolen to the city of Ithaca police department. Phone: 607-272-9973. Non-Emergency Ph: 607-272-3245
- If there is a neighborhood list serve (ex: Fall Creek Neighbors google group in Fall Creek), you can join that and post the details of your stolen package in case it was accidentally delivered on a nearby street, etc.
- Contact the seller to let them know your package was not received and see if they can refund you or replace the item.
- File a claim with the shipping company
- If you paid for the item with your credit card and your credit card offers purchase protection, file a claim with your credit card.
- If it was $500+, file a claim with your homeowners insurance.
If you are ordering a valuable package:
- Schedule for in-person delivery
- Insure the package